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FAQ

WHAT IS THE PLUCKY KNITTER?
We are a small, family-run business committed to creating beautiful yarn by marrying unique artisan color and luxury custom fiber.


WHERE IS PLUCKY YARN SOLD AND HOW DO I PAY FOR IT?

We are not a brick and mortar shop. Plucky is an internet business only, with very occasional trunk/trade shows held around the country and abroad. We also sell our yarn through a small number of carefully selected yarn shops around the U.S. Currently we use two different web locations. Each of these sites offers a different type of buying opportunity.

http://www.thepluckyknitter.com/blog/
www.etsy.com/shop/thepluckyknitter

We exclusively use PayPal for payment processing and receipt. We don’t accept payments directly from our customers, so we don’t receive your credit card number or PayPal account information.


WHEN CAN I BUY PLUCKY KNITTER YARN?
We announce our sales on our Facebook page, on our blog, in our Ravelry group, and our e-news list. Updates typically occur at least twice a month depending on what else may be happening at the studio with planned kits, travel, shows, etc. Shows that we may attend as a vendor are usually announced by these outlets as well.


IS MY YARN AVAILABLE AS SOON AS I BUY IT?

Typically, it is not. Because we devote every square inch of our studio to the dyeing and shipping process, your yarn is not dyed until after we receive your order. An order is received by us when PayPal notifies us that your payment has been made to our account. Your yarn is then dyed, twisted, tagged, and shipped, arriving to you within 30 days (for U.S. customers). This gives greater consistency to all the skeins in your order. We do our best to note in each update announcement the estimated ship date for that particular update. Please refer to our Guidelines for further shipping details.


WHY DOES YARN DISAPPEAR FROM THE SITE IF YOU’RE DYEING ON A MADE-TO-ORDER BASIS?

When this happens, it is because we do not have sufficient un-dyed base in stock to accept any more orders during that particular update. And also because we have reached our capacity to be able to dye for this update and get it to you in the time we have specified.


ARE THERE ANY EXCEPTIONS TO THE MADE-TO-ORDER PROGRAM?

Occasionally we offer ready-to-ship items in the Plucky Etsy shop. These updates are announced in advance. Because of the nature of these updates, it may not be possible for multiple skein orders to match as closely as those that are dyed to order.


WHERE CAN I FIND PHOTOS OF YOUR COLORWAYS AND CUSTOM BASES?

Photos of our colorways and bases can be found on our website at http://www.thepluckyknitter.com/yarns/. Please note that while we make every effort to keep our website up to date, we introduce new colorways frequently, and sometimes we introduce those colors in the Ravelry threads before we update the website.


HOW WILL I GET MY YARN?

We will mail your yarn to you at the shipping address associated with your PayPal account. Please note: We can only ship orders to the addresses confirmed by PayPal. We can’t ship to a recipient with a different address.

Please be sure that your PayPal profile is up to date. We are unable to make changes to your PayPal account on your behalf.


I PLACED MULTIPLE ORDERS, CAN YOU COMBINE SHIPPING?

We offer fair and very reasonable shipping prices and typically combine multiple orders shipping to the same address. Please see our Guidelines for details.


DO YOU SHIP INTERNATIONALLY?

Yes. We are very happy to ship internationally. Please see our Guidelines for details.


WHAT IF MY YARN HASN’T ARRIVED?

Shipping problems can happen. Although we make every effort to get your yarn to you as quickly as possible, sometimes things happen that we can’t control. If you have any questions, please email us at pluckycustomerservice@gmail.com. Please do not make inquiries on the Ravelry board or through PMs. It is impossible to give your inquiry the attention it deserves unless you contact us directly. Rest assured, you will ALWAYS get your yarn after we receive your order from PayPal.


DO YOU OFFER ANY SPECIAL SUBSCRIPTIONS OR CLUBS?
Yes, we do. During the year we have several active clubs and subscriptions. Our primary yarn subscription, Plucky Classics, runs for six months at a time and renews automatically, unless you cancel via your PayPal account. Other clubs (for example, Blues Club, Hippie Chic, and others) are offered randomly and are a one-time purchase (through PayPal) that does not automatically renew.


HOW CAN I PURCHASE A CLUB SUBSCRIPTION?
Details and dates of club subscriptions are typically announced in advance in our Ravelry group Update News and Announcements board, on our Facebook page (The Plucky Knitter), and on our website. You may also sign up for our e-news list by visiting http://www.thepluckyknitter.com/e-newsletter/. Please see our Guidelines for further details.


IS IT POSSIBLE TO BUY AN ENTIRE KIT THAT INCLUDES A PATTERN ALONG WITH THE YARN?

Yes! Plucky is proud of the relationship we have with the designers we work with. These designers may create a totally new design using a Plucky yarn they have selected. We are then pleased to offer this new work (including pattern and yarn) in kit form to our customers. In addition to new designer kits, we often put color kits together for customer-requested KALs. These kits are offered in a wide array of Plucky color choices and pairings.


WHERE DOES YOUR YARN COME FROM, AND HOW IS THE FIBER OBTAINED?
Our fibers originate from several places — both domestically and internationally. Then, they are custom-blended to my specifications and make their way to our studio here in Michigan where they are dyed and processed by us, for you.

After much research and many face-to-face meetings, I settled on suppliers that met my standards of excellence, responsibility and ethical practices.

I believe in living one’s life by listening to your own conscience and making decisions based on what is right for you. I listen to my conscience every day and make all of my personal and business decisions based on my personal code of ethics. I trust that you will do the same and believe that in buying Plucky yarns you can feel good about the purchases you are making and the business you are supporting.

 

On a personal note….
It is important to me that everyone knows how grateful and humbled I am by the support and encouragement I have received during every step of the Plucky process. I am committed to quality, and I have dedicated myself to providing the best possible service to all the Plucky knitters who share my passion for color and fiber. Please know that we (myself and the entire Plucky Crew) are truly trying our best to please all our customers, every single day. It is my hope that you will find the answer to your questions in the points above. If you have read these FAQ and our Guidelines and still have a question, please email me directly at pluckycustomerservice@gmail.com.

 

Thank you for sharing my dream.
SigUSE