Change is afoot~

Good morning Plucky pals – both new & old!

As I’ve said before (and it totally bears repeating), the heart and soul of Plucky is you – our wonderful, caring, funny and oh so talented customers and knitty friends who share our passion for hand-dyed yarns in unique colors (on the best custom milled bases I can find!), that steal our imaginations and spark our creativity. I feel truly blessed to be able to serve so many of you and to see what you create. You have no idea what joy I get from sharing our work and creations with you and hearing your positive feedback.

However, from time to time we do get complaints about availability, which I welcome (after all, we always want to improve) though I have to say, also trouble me greatly because Plucky is all about pleasing our customers.

To address those occasional complaints and confusion, allow me for a moment to reflect on where we’ve been and where we are today.

When I first began dyeing yarn in my tiny cottage I never would have imagined five years later it would have become my full time job. Plucky has grown from a single person–me!–to a small group of family members (and friends who are truly family – literally I’ve known them about as long as I’ve know my own sister) who work with me to get your yarn to you.

While the Plucky team has increased slightly in number, all Plucky yarns are still created by Hayley (my sweet and just as nutty sister who totally gets my passion and, dare I say it, crazy) and Tiffany (dear cousin and raiser of sheep… stay tuned) and, of course, Ryan, who tells us what to do and when to do it and me. We all work very hard to hand dye your yarn in just the right shade(s), and we continue to take great joy in sharing it with our customers – many of whom have become dear friends.

While production is increasing a bit you still will not be able find it in stores all over the country (just a few carefully chosen stores) or available 24/7 on the internet because Plucky can only be produced through a personal, passionate, handmade process. That is just how I feel it needs to be done.

Please know that all of my business decisions are made with you in mind and I am constantly working with my team (ok, my family and a few special friends who, for better or worse, have to stick with me) to find new and better ways to serve you and get yarn to you more easily and often. After all, as I mentioned earlier, the heart and soul of Plucky is you, our wonderful customers.

On another very positive note, there are several exciting things on the horizon for 2013, the most exciting of which is a new studio!! Do you know what that means?! We will be even more productive and not so at the mercy of mother nature as we have been (-9 degrees in January and 108 in July. Oy….).

I have also made changes in the administration and organization of customer service inquiries and emails as well as the shipping and tagging of the yarn. We also will be re-vamping our website. All of this will help me focus on what I love—dyeing, dreaming up colors, bases, kits and working with designers and, of course, chatting and knitting along with you lovelies online!

So, after all that rambling – really the one thing I want you to know is:

My priority has always been, and will continue to be, my online customers. It is where I started and where my focus will remain. This community we have created is so special and I feel very strongly that we keep it open, warm and welcoming.

Please know how much I appreciate you. I do not your take interest and enthusiasm for granted nor will I ever. It is never lost on me that you have many options where you could spend your hard earned money and precious time, and I am so honored that you choose Plucky.

18 replies
  1. connie
    connie says:

    Yay! So happy to hear that you’ll be expanding to accommodate intense demand for your product, but in a way that’s measured and controlled which allows you to maintain the high quality and passion you obviously put into your yarn. That lovely skein of grey plucky fingering that I got from you at VK Live is staring at me right now – I’m trying to figure out what it wants to be. Best wishes for your continued success.

  2. Marilyn
    Marilyn says:

    Sarah – It is always clear that your customers come first. Besides your beautiful yarns, it is what makes Plucky unique. It is always a pleasure doing business with you and I am sure any changes will only improve the experience.

  3. Claire Piper
    Claire Piper says:

    I’m relatively new to your beautiful yarn…I’m so happy that it is as rewarding to you as it is to your fans. Congratulations on your new space, and I’m looking forward to seeing the fruit of your labors (and knitting with it!)

  4. Karen Kennedy
    Karen Kennedy says:

    Last night was the first time I have experienced your update and everything went SO fast I did not bother to try and order this time.
    In the future, I hope to be better prepared and get to experience your yarn which looks really nice.

  5. Angelica
    Angelica says:

    I am a brand new customer, haven’t even received my yarn yet (I placed pre-orders, so I’m not complaining), and I have already come back for more yarn. I have been so impressed with your obvious concern for your customer’s satisfaction, and your colorways are beautiful. The stockings are fun and the chatter in the Ravelry group makes it feel more like a family and less like a competition. I look forward to being a customer for a long time. Thank you for doing what you do!

  6. Donna
    Donna says:

    Wow, your business is ever changing. I am very excited for you all! I also wanted to let you know I finally made Dark and Stormy with your yarn (of course). It turned out great! I get asked all of the time about the yarn. It is so cozy to wear. And the pattern is so flattering. You and Baby Cocktails are a great team!

  7. Eva Tootleman
    Eva Tootleman says:

    Amidst all your craziness with the update you had the time to find me 2 skeins of traveler that I needed and then you even remembered me from VKL!!! I am so appreciative of all you do and can’t tell you how much I love your yarn. Now all I want to do is colorwork because the colors are so amazing….Before I met Plucky I was all about variegated and self striping but I am a convert and can’t wait to get more on future updates!! Best of luck in your new digs!!!

  8. annabelle2
    annabelle2 says:

    Congratulations! How exciting for you and your family…wishing you lots of luck! I love the yarn and it was wonderful to have met at Stitches Midwest. Keep up the great work!

  9. Melissa
    Melissa says:

    What exciting news! But certainly not surprising!! Plucky yarn is hands down my favorite yarn to knit. I have felt the rush of lucking out and getting the right color/quantity in the updates, and I have also plunged into depths of despair when my luck ran out and the opportunity slipped through my fingers! I have quickly learned to punch the “purchase now” button without hesitation!! In the end, there is nothing more wonderful in the world to find a package of Plucky yarn in the mailbox. Pure perfection. You and your family/friends deserve all the best, and I send you all my wishes for good luck. I also applaud you for keeping Plucky Yarn a family endeavor. The quality and beauty of your yarn reflects your good work and efforts…and I can’t thank you enough. I look forward to watching your progress and success in the years to come!!

  10. Susan
    Susan says:

    Oh, Sarah….if others are like me, undecidedness plays a part, too! The colors are just so-o delicious that deciding on a purchase does not come easily. As I waiver, the skeins just disappear. Your commitment to your customers is obvious and appreciated.

  11. May
    May says:

    I have some Plucky yarn but not as much as I would like 😉 I would not want you to compromise your quality or service as you grow. It’s a balance but stay true to your vision!

  12. Michelle
    Michelle says:

    Very exciting and wonderful news! I’ve been waiting so patiently hoping to get my hands on some of your yarn for the first time this year. As your business grows and tackles new endeavors, my family’s economy is growing too, which means I need to get my hands on some of your yarn! LOL

    I’m hoping if I can not get my hands on your yarn online, I’m hoping to see you at Rhinebeck Sheep and Wool Festival 2013. I’ll be a Rhinebeck Virgin and it would be nice to get your yarn to make my trip even more special.

    Good luck this year, and thank you for sharing a pice of your creativey to the world.

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